Privacy Policy

Welcome to My Service Care's Privacy Policy. This policy outlines how My Service Care ("we", "us", or "our"), located at Plot no-456, Saheed Nagar, Bhubaneswar-751007, collects, uses, maintains, and discloses information collected from users (each, a "User") of the myservicecare.in website ("Site") and our appliance repair services.

1. Information We Collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form (e.g., contact form, service request form), and in connection with other activities, services, features or resources we make available on our Site or through our services.

1.1. Personal Identification Information

Users may be asked for, as appropriate:

• Name
• Email address
• Phone number
• Mailing address (for service calls)
• Appliance details and issue description

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site-related activities or receiving services.

1.2. Non-personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

2. How We Use Collected Information

My Service Care may collect and use Users' personal information for the following purposes:

• To provide and improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To process service requests: We may use the information Users provide about themselves when placing a service request only to provide service to that request. We do not share this information with outside parties except to the extent necessary to provide the service.
• To send periodic emails: We may use the email address to send User information and updates pertaining to their service request. It may also be used to respond to their inquiries, questions, and/or other requests.

3. How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site or provided for services.

4. Sharing Your Personal Information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission (if applicable for newsletters/surveys).

5. Third-Party Websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. Browse and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

6. Changes to This Privacy Policy

My Service Care has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

7. Your Acceptance of These Terms

By using this Site or our services, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site or services. Your continued use of the Site or services following the posting of changes to this policy will be deemed your acceptance of those changes.

8. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site or our services, please contact us at:

My Service Care
Plot no-456, Saheed Nagar
Bhubaneswar-751007, Odisha, India
Email: book@myservicecare.in
Phone: +91 8328985001

This document was last updated on June 1, 2025.